Understanding account ownership in Wealthbox is essential for managing billing, user access, and account transfers. The account owner plays a critical role in administering the Wealthbox workspace and ensuring proper oversight of billing, permissions, and data. Below, we cover how to identify the account owner, their exclusive privileges and responsibilities, and the process for transferring ownership.

Identifying the Account Owner

The account owner is the person who originally created the Wealthbox CRM account using a payment method. However, the account’s originator can delegate another user as the account owner at their discretion.

To determine the current account owner in your Wealthbox workspace, follow these steps:

1. Log in to Wealthbox.

2. Click the three dots (•••) in the top-right corner of your screen.

3. Navigate to Settings > Users.

4. On the Users page, review the list of users. The account owner will be clearly labeled, either in a dedicated column or as a tag next to their name.

Account Owner Privileges & Responsibilities

The account owner in Wealthbox has exclusive rights, responsibilities, and authority, including:

• Billing Management: The account owner is responsible for managing and updating billing records. Only they can view and manage billing details, and no other user—regardless of role—has access to the billing menu.

• Subscription Decisions: The account owner selects and manages the subscription plan for the workspace.

• User Management: The account owner can add, manage, and set permissions for users, including administrative roles and export privileges.

• Data Control: The account owner can perform or delegate data exports, and they effectively possess ownership over all data within the account.

• Ownership Transfer: The account owner can transfer ownership to another user within the workspace if needed.

• Cancellation Authority: The account owner is the only user who can initiate and finalize cancellation of the account.

Important: Account owners cannot be removed from the account by another user through the Wealthbox interface. To remove an account owner, ownership must first be transferred to another user.

Transferring Account Ownership

If the current account owner wishes to transfer ownership to another user, the following steps must be taken:

1. Log in as the current account owner.

2. Navigate to Workspace Settings and select Account Management.

3. Select the option to transfer ownership and assign the new owner. This user will gain permissions to manage billing and major administrative tasks.

4. Confirm the transfer. The new account owner now has full administrative privileges.

Only the current account owner has the ability to complete this transfer. If the current account owner is unavailable to perform the transfer, specific procedures must be followed. These include providing written attestation confirming the owner’s departure, identification of the new owner, and, if possible, written confirmation from the departing owner or CC'ing them in the communication. Wealthbox requires proper consent to proceed. Once the ownership transfer is completed, the new owner or an administrator with permissions can remove the previous account owner or other users by navigating to Settings > Users, locating the user, and selecting Remove Access from the dropdown menu. Note that removing a user does not delete their historical data, which remains accessible. After transferring the ownership, user roles and permissions should be reviewed and updated. Navigate to Settings > Users, select a user, and click Edit to ensure their permissions align with their organizational roles. Make adjustments as necessary.