Wealthbox provides clear policies regarding account cancellations, invoice management, and billing adjustments for plan changes. I've included a detailed explanation of these processes below.
Account Cancellation Policies
Monthly Plan with a 12-Month Commitment
For customers with a monthly plan on a 12-month commitment, account cancellation is prohibited until the end of the current 12-month term. Your plan will automatically renew for another 12 months unless you opt out of renewal at least 90 days before the current term ends. To opt out of renewal, navigate to the Billing section in your Wealthbox settings to adjust your preferences.
Impact of Cancellation on Invoices
No new invoice for the subsequent month will be generated when a Wealthbox account is successfully cancelled before the next renewal or invoice date. As soon as the cancellation is confirmed, billing will cease, and you will not incur charges for the next billing cycle.
Billing Adjustments for User Changes on Annual Plans
Adding a New User
When a user is added to an annual plan, you will be immediately billed through a prorated charge that covers the remainder of the yearly billing cycle.
Removing a User
If a user is removed during an annual billing term, their seat will remain "empty" until the next billing date. You can fill this empty seat by adding another user at no additional cost before the next billing cycle date. If the seat remains unfilled by the next billing cycle, it will be removed, and charges for that seat will cease. Refunds are not issued for users removed mid-term under annual billing.