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The Knudge Integration

Wealthbox Support
Wealthbox Support
  • Updated

Overview

Knudge is a client collaboration platform designed to improve follow-through on financial advice by making action items more visible and accountable. Knudge empowers financial advisors to share tasks, reminders, and follow-ups with clients in a clean, collaborative interface.

The Knudge + Wealthbox integration streamlines your task workflows by syncing contacts between the two platforms, helping advisors more efficiently assign and track actionable items within their CRM.

 

Key Features

The integration between Knudge and Wealthbox provides visibility and collaboration tools that extend your CRM's tasking abilities to your clients. Key capabilities include:

  • Easily sync Wealthbox contacts into Knudge with just a few clicks.

  • Create collaborative nudges (shared tasks) for clients directly from synced contact profiles.

  • Track client completion and engagement on assigned nudges over time.

  • View and manage shared tasks via the Knudge dashboard.

  • Bi-directional sync ensures that client updates remain consistent across both platforms.

👉 Knudge also supports Send-To functionality. Learn more: What Integrations Offer Send-To Functionality

👉 See the Wealthbox + Knudge Integration Webinar here

 

How to Enable the Integration

Step-by-Step Setup

  1. Log into your Knudge account

  2. Access Integration Settings

    • Click your profile in the top-right corner and select Settings

    • Navigate to the Integrations tab

  3. Connect to Wealthbox

    • Select Wealthbox and click Connect

    • You’ll be redirected to Wealthbox to authorize access via OAuth

  4. Authorize Knudge

    • Choose your Wealthbox workspace and approve the connection

  5. Start Syncing Contacts

    • Once connected, import Wealthbox contacts into Knudge

    • You can choose to sync individual or all contacts

  6. Assign Nudges

    • From Knudge, select a synced contact to create a shared task or reminder

 

How Does the Knudge Integration Work?

The integration enables seamless data sharing between Wealthbox and Knudge for improved task assignment, visibility, and accountability.

Data Flow and Behavior

  • Contact Syncing: Wealthbox contacts are pulled into Knudge, where nudges can be created and assigned.

  • Task Collaboration: Tasks created in Knudge appear on your Knudge dashboard and are visible to clients.

  • Send-To: Users can initiate actions from Wealthbox using Send-To menus if enabled.

Contact Matching Criteria

  • Matching is based on email address or name fields between platforms.

  • Updates in Wealthbox will reflect in Knudge during resync.

Data Refresh Schedule

  • Syncing is typically manual or on-demand through the Knudge UI.

  • Automatic background sync may be available depending on configuration.

 

Troubleshooting & FAQs

Why aren’t my contacts appearing in Knudge?

  • Ensure you’ve completed the connection steps and granted OAuth access.

  • Check that the contacts you want to sync are properly formatted (e.g., valid email address) in Wealthbox.

How do I disconnect Knudge from Wealthbox?

  • In Knudge, go to Settings > Integrations > Wealthbox

  • Click Disconnect Integration

Why are nudges not syncing back to Wealthbox?

  • The integration is primarily contact-based; action items remain in Knudge for client collaboration.

  • Use Wealthbox’s Send-To feature to manually reference client activity if needed.

Can I resync specific contacts only?

  • Yes, Knudge allows selective syncing of individual Wealthbox contacts during the import process.