Wealthbox offers two flexible ways to add financial account information to contact records: users can either manually add account details or enable integrations with supported custodial platforms. Whether you're entering information directly or syncing data from a custodian, Wealthbox makes it easy to keep client financial profiles up to date and accessible. 

Custodial Platform Integrations in Wealthbox

Wealthbox integrates with most major custodial platforms to help streamline your client management experience by automatically syncing financial account information directly into contact records. These integrations allow advisors to view key client account details such as holdings, balances, and transactions without leaving Wealthbox.

Once you connect a custodial platform, a new tab with the Custodian's name will appear within the contact record, right next to the “Activity” and “Email” tabs. This tab displays the synced account information, making it easy to access and review a client’s financial data in context with your ongoing relationship and interactions.

For a full list of supported custodial integrations and connection instructions, please visit our Custodial Platforms Integrations page.

The "Accounts" Tab

The 'Accounts' tab in Wealthbox stores additional account information which is separate from the Custodial integration account tabs. This section holds many fields for account details which can be linked to multiple contacts for joint accounts which can be reported on. The data housed here is not live or fed into Wealthbox. It must be manually maintained by users. 

Also, note that when you integrate with a custodial platform, the account information received from the custodian cannot sync to the "Account" tab. 

You can add account details to the “Accounts” tab above the contact’s activity stream on the contact record page.

This tab holds many fields for account details which can be linked to multiple contacts for joint accounts.

To create a new account, you can begin typing in the name of the account in the “Link existing or create new account” field and click the blue “Add new account” button which will bring a new screen up to add details.

You can also link an existing account by typing the name (for example, if you have created an account in another record). When you find the existing account, you can then click the “Link selected accounts” button.

Common Accounts questions

Q: Can I customize the fields shown under the “Accounts” tab in Wealthbox?
A: While you cannot reconfigure the default fields displayed under the “Accounts” tab, you can add custom account fields and define additional Financial Account Types to better suit your firm’s needs.

Q: Can I run reports on financial accounts synced from custodial integrations in Wealthbox?
A: Currently, reporting on accounts synced through custodial integrations is not supported in Wealthbox. 

Q: Can I report on financial account information stored in the built-in “Accounts” tab in Wealthbox?
A: Yes. The “Accounts” tab in Wealthbox (separate from integrated custodial accounts) allows you to manually add financial account details, and these manually entered accounts are fully reportable. When creating a report, simply select “Investment Account” as the Report Object to get started.

Q: Can I edit or remove a financial account that was manually added?
A:Yes. Manually added accounts can be edited or deleted directly from the “Accounts” tab within the contact record.

Q: How can I recover a deleted financial account from a contact record?
A: To recover a deleted account, go to the contact’s “Accounts” tab and click “Add Account.” Start typing the name of the previously deleted account into the search box. Wealthbox will suggest matching accounts. Simply select the correct account from the list to re-add it to the contact record.

Q: Can I have both manual and synced accounts for the same contact?
A: Yes. Wealthbox allows both types of account entries to coexist within the same contact record, so you can supplement synced data with additional manually entered information if needed.

Q: What kind of information is synced from custodial platforms?
A: Depending on the platform, synced data may include account balances, holdings, positions, and transaction history, providing a comprehensive view of a client’s financial profile.

Best Practice: Tracking Account Reviews and Rebalancing Schedules

To efficiently manage and report on account reviews or rebalancing activities, we recommend setting up custom fields within Wealthbox to capture relevant tracking details.

• Use a Custom “Investment Accounts” Field: Create a multi-checkbox custom field to indicate the review month(s) for each account. This is especially helpful if accounts are reviewed more than once a year or follow varying rebalance frequencies.

• Add a “Last Account Review” Date Field: For more precise tracking, consider adding a custom date field labeled “Last Account Review.” This allows you to log the exact date the review occurred and use it in reporting or workflows.

• Build Reports for Upcoming Reviews: Once these custom fields are in place, you can run targeted reports to identify which accounts are due for review in the coming months. This helps you stay proactive and organized in your client servicing.

This setup ensures you have a clear system for monitoring account activities and can take timely action as needed.